Shipping & Returns

Shipping Policy

Thank you for shopping with Ghasaq Alshams. We strive to provide you with a seamless shopping experience and reliable shipping services for all your mobile phone purchases. Please review our Shipping Policy below to understand how we handle shipping, delivery times, costs, and more.

Processing Time

Once your order is placed and payment is successfully processed, you will receive an email confirmation.

Processing Time: Orders are processed within [1-2 business days] from the time the payment is confirmed. We aim to ship all orders as quickly as possible.

Delays in Processing: Orders may experience delays during peak seasons (e.g., holidays) or if additional verification is needed for your payment.

Return Policy

To be eligible for a refund, your purchase must meet the following conditions:

Returns: Items must be returned in their original, unused condition with all accessories, manuals, and packaging intact. This includes any promotional items or free gifts that were included with your order.

Time Frame: Refund requests must be made within 7 days from the date of delivery (for new or unopened items). For pre-owned or used items, returns are accepted within 14 days of receipt.

Non-Refundable Items: The following items are not eligible for a refund:

Mobile phones or accessories that have been damaged or altered after delivery.
Items purchased as part of a clearance or final sale.
Products with missing or altered serial numbers.
Items that do not include the original packaging or accessories.