Cancellation Policy

At Ghasqalshams, we understand that sometimes you may need to cancel your order. We aim to make the process as smooth as possible for you. Please review our cancellation policy below:

1. Order Cancellation Before Shipment

You can cancel your order at no additional cost if the item has not yet been shipped. To cancel your order, please contact us within 24 hours of placing it. Once your order has been processed for shipment, cancellation will not be possible. If you wish to cancel after this, please refer to our return policy.

2. Order Cancellation After Shipment

Once your order has been shipped, cancellation is not possible. However, you may return the item in accordance with our Return Policy, provided the product is eligible for return. Returns can be initiated within 7-14 days from the date of delivery, depending on the product category.

3. Non-Cancellable Items

Certain items are non-cancellable due to their nature, including:

Custom or personalized products
Pre-order or backorder items
Opened electronics, including mobile phones and accessories

4. How to Cancel an Order

To cancel your order, please contact our customer service team at [insert contact email or phone number] within 24 hours of placing your order. Be sure to include your order number and cancellation request. Our team will confirm your cancellation and process it accordingly.

5. Refunds on Canceled Orders

Before Shipment: If your order is canceled before it has been shipped, we will provide a full refund to the original payment method.
After Shipment: If cancellation is not possible, and the product is returned under our return policy, refunds will be processed after we receive the returned item, with any applicable restocking or shipping fees deducted.

6. Changes to Orders

Once an order is confirmed and payment is processed, we are unable to make changes (such as changing the product or shipping address) unless the order has not yet been shipped. If you need assistance, please contact us immediately.